This article explains how Gather's Shift Record Quality Review works, what the scores mean, and how to action the suggestions it gives you.
The Shift Record Quality Review is an agent that runs over every Shift Record once it's submitted. It scores the record on completeness, clarity and detail, highlights what's missing, and drafts feedback you can send straight back to the User who submitted it.
You'll find the Quality Review panel by opening any submitted Shift Record from the 'Shift Records' section.
The Quality Review checks each submitted Shift Record against a consistent set of standards and gives it a score out of 100. The aim is to make sure every record holds up for cost analysis, time analysis and project audits, without anyone having to manually check every field.
It runs automatically on submission. There's nothing to switch on, and Field Users don't need to do anything different when filling out the record.
The Quality Review gives you one overall score and three component scores. Each is out of 100.
Overall Score: A weighted summary of the three components below.
Completeness: Whether all required fields have been filled in, including mandatory photos and Worklog entries.
Clarity: Whether the entries are written clearly enough to be understood by someone reading the record later — for example, during a commercial review or claim.
Detail: Whether free-text fields contain enough specifics. A short note like 'delay' scores low; '30 minute delay caused by late delivery of Type 1 to Plot B' scores high.
The 'Why this score?' summary at the top of the panel gives a one-line rationale so you can see at a glance which areas are strong and which need work.
Underneath the scores, the Quality Review lists specific Improvement Suggestions grouped by issue type. The current categories are:
Missing Detail: Required fields left blank, or free-text entries that are too brief to be useful.
Evidence: Items where supporting photos would strengthen the record — for example, an Environmental Issue logged without a photograph.
Each suggestion has two actions:
'Fix': opens the relevant section of the Shift Record so the issue can be corrected directly.
'Dismiss': removes the suggestion from the list. Use this when the suggestion doesn't apply to the specific shift — for example, when a field is genuinely not relevant on that day.
The counter at the top of the section (e.g. '3 remaining') tracks how many suggestions are still open.
At the bottom of the panel, the Quality Review writes a short feedback message based on the open suggestions. It's designed to be copied and sent back to the User who submitted the Shift Record — usually the Assignee or Field User on site.
The Draft Feedback:
Summarises what's missing in plain language
Explains why each update matters for project tracking
Keeps a friendly, professional tone
Use the copy icon in the top right of the Draft Feedback box to copy it, then paste it into an email, text or chat to the Field User. Once they've made the updates, the Quality Review will re-score the record automatically.
A Shift Record is only as useful as the data inside it. Records that are complete, clear and detailed support:
Accurate cost reporting
Reliable claim and dispute defence
Faster commercial review cycles
Better visibility for your Client Representative
The Quality Review does the checking for you, so data quality stays high without adding work for the team on site.
Related articles:
What happens when you submit a Shift Record?
How submission progresses your record through the workflow
Shift Record Locking and Approval
How records are locked and approved after submission
