When on-site you may be in a remote area, underground, or have limited internet connectivity. Our native app allows you to collect data offline, including signatures and images. When a connection is available, data collected is "synced" to the cloud.
This process is indicated using two concepts.
App Status
Record Status
This guide explains each.
Overall App Status
App status represents the overall application state.
Online | Up to date - The app is connected to the platform and all records are up to date.
Online | App update required - The app is connected to the platform but requires an update from the app store to send or receive updates to records.
Online | Syncing - The app is currently sending or receiving data.
Online | Syncing pending - The app is connected to the platform, there are local changes that will be uploaded shortly.
Online | Syncing error - The app is connected to the platform but an error is preventing one or more records from being uploaded. Tap the icon for more information.
Offline - The app is operating in offline mode. Changes made locally will be uploaded when in online mode. You may not be able to access all records when offline.
Shift Record Status
Record Status represents the state of a specific Shift Record on the device.
Up to date - The record has been uploaded to the cloud and has no new changes.
Syncing pending - The record has local changes that need to be uploaded. This happens every 30 seconds.
Syncing - The record is receiving updates or uploading local changes.
Syncing error - The User can click this to be directed to our errors page.
Not downloaded from the cloud - The record is not downloaded to the device, (open it to download).
To check your sync status manually, follow the steps in the following support article:
Checking your Syncing Status
This article runs through how to check the sync status of both the overall application state and a specific Shift Record
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App Connection and Syncing Status ā¬ ļø You are here
How to find your Mobile App version
How to create an Apple ID account