When on-site you may be in a remote area, underground, or have limited internet connectivity. Our native app allows you to collect data offline, including signatures and images. When a connection is available, data collected is "synced" to the cloud.
This process is indicated using two concepts.
App Status
Record Status
This guide explains each.
📱 App Status
App status represents the overall application state.
Online | Up to date - The app is connected to the platform and all records are up to date.
Online | App update required - The app is connected to the platform but requires an update from the app store to send or receive updates to records.
Online | Syncing - The app is currently sending or receiving data.
Online | Syncing pending - The app is connected to the platform, there are local changes that will be uploaded shortly.
Online | Syncing error - The app is connected to the platform but an error is preventing one or more records from being uploaded. Tap the icon for more information.
Offline - The app is operating in offline mode. Changes made locally will be uploaded when in online mode. You may not be able to access all records when offline.
⌛ Record Status
Record Status represents the state of a specific Shift Record on the device.
Up to date - The record has been uploaded to the cloud and has no new changes.
Syncing pending - The record has local changes that need to be uploaded. This happens every 30 seconds.
Syncing - The record is receiving updates or uploading local changes.
Syncing error - The user can click this to be directed to our errors page.
Not downloaded from the cloud - The record is not downloaded to the device, (open it to download).
Checking Sync Status
To check your sync status manually, follow the steps in the following support article:
Checking your Syncing Status
This article runs through how to check the sync status of both the overall application state and a specific Shift Record